What document outlines how complaints should be addressed within an organization?

The grievance policy is the document specifically designed to outline the procedures for addressing complaints within an organization. It provides a structured approach for employees to voice their concerns, detailing the steps that should be followed, the timeline for addressing grievances, and the mechanisms for resolution. This policy ensures that complaints are handled consistently and fairly, helping to maintain a positive work environment and uphold employee rights.

In contrast, the health and safety procedures primarily focus on how to maintain a safe working environment and ensure compliance with regulations, rather than addressing employee grievances. The code of conduct establishes the expected behavior and ethical standards for employees within the organization; although it may touch on issues of respect and professionalism, it doesn't lay out specific procedures for handling complaints. The recruitment policy, on the other hand, relates to the hiring process and does not pertain to the handling of employee grievances at all. Therefore, the grievance policy is clearly the relevant document for addressing complaints within an organization.