Which is NOT a listed example of a policy?

A policy is a formal guideline intended to direct decisions and achieve rational outcomes, often related to organizational practices. The code of conduct serves as a framework for expected behavior and ethics within an organization, establishing norms for employee conduct. Health and safety policies ensure a safe workplace, outlining responsibilities and standards for minimizing risks. Similarly, anti-discrimination policies provide guidelines to promote equality and prevent discriminatory practices within the workplace.

Complaints, while an important part of organizational operations, are typically not categorized as policies themselves. Instead, they are a mechanism through which individuals can report grievances or violations of existing policies. Therefore, they do not serve as a guideline for behavior or procedures like the other options do. Understanding the distinction between a policy and ancillary processes like complaints is essential in grasping organizational structure and governance.